Mark Allen is an experienced executive in customer service operations, currently serving as the Director of Customer Experience at Cochlear since October 2021. Prior to this role, Mark held significant positions at Radial Inc. as the Director of Customer Service Operations, overseeing contact center support for over 40 major retail partners. Mark's career includes leadership roles at Sears Holdings and GE Appliances, where responsibilities spanned managing multiple customer service centers and directing operational strategies. Mark earned a Bachelor of Arts degree in History from Mississippi State University, complementing a strong background in operational management and customer service excellence.
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