Jo Francisco has over 20 years of experience in the IT sector, currently serving as Assistant Manager and IT Service Desk Section Head at COCOLIFE since January 2012, where responsibilities include providing incident support and facilitating communication with users and internal vendors. Prior to this role, Jo worked as a Senior Technical Support Specialist, addressing desktop and IT equipment issues, and at Cocoplans from 2003 to 2012 as a Technical Services Engineer, offering support for computer installations and troubleshooting. Additional experience includes videography at Marock Entertainment, focusing on video equipment setup and maintenance. Jo holds a Bachelor of Science degree in Computer Science from Adamson University, completed in 2003.
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