Gerard Smith

Gerard Smith is an accomplished Enterprise Sales Executive at Coconut Software, where responsibilities include driving enterprise appointment scheduling and enhancing client experiences for financial institutions across North America. With a track record of expanding product usage within major accounts such as Capital One, RBC, and TELUS, Gerard has also played a pivotal role in establishing the Customer Success function at Coconut Software, achieving a 0% churn rate and maintaining a 97.4% Customer Satisfaction score. Previous positions include Senior Project Manager, managing national rollouts for various clients, and Project Manager at both Pavilion and SAP, contributing extensive experience in agile and waterfall project methodologies. Gerard holds an MSc in Computer Science from University College Dublin and a Bachelor of Arts in Geography and Sociology from Maynooth University.