Shan Sebastian

Product Operations Manager at Coda Payments

Shan Sebastian is a seasoned professional with a background in customer support, process improvement, and customer relations. With experience at companies like Coda Payments and Yellow.ai, Shan has shown a strong ability to analyze customer data, improve customer experience, and manage support teams effectively. Shan holds a Bachelor's degree in Business Administration and Management and a Certificate in Management Essentials from Harvard Business School Online.

Links

Previous companies

ASUS logo
yellow.ai logo

Timeline

  • Product Operations Manager

    July, 2023 - present

  • Customer Support Manager

    November, 2022

  • Process Improvement Manager

    October, 2021

  • Process Improvement Lead

    August, 2020

  • Support Team Supervisor

    June, 2019

  • Customer Support Team

    July, 2017

View in org chart