Taylor Parsons

Taylor Parsons is a Customer Success Manager at Codal since June 2025, serving as the primary point of contact for Managed Services clients, focusing on communication and proactive issue resolution. Previously, Taylor held the position of Consumer Experience Manager at ZENB, leading customer service and DTC communication efforts, and earlier roles included Digital Engagement Analyst at Accelerate, Manager and Receptionist at Penny Lane Studios, Senior Associate and Associate in Social Media Engagement at United Airlines, Customer Support Specialist at Wyzant, and Customer Experience Specialist at Truebrew Coffee and Tea Outfitters. Taylor holds a Bachelor's degree in Applied Communication from Kent State University and a Master of Science in Interactive Media from Quinnipiac University.