United Airlines and United Express operate approximately 5,000 flights each day to more than 370 destinations throughout the world.

Aviation & Aerospace

United Airlines

United Airlines' headquarters in Chicago, IL, United States

J. Scott Kirby

Theresa Fariello

Diana Loaces

Hank Wynsma

Robert Rivkin

Luke David

Josh Earnest

Fabio Maietta

Sreedhar Nara

Lauren Riley

Ritika Basu

Adhara Marinho

Ashley Madsen

Michael Leskinen

Torbjorn J. Enqvist

Andrew Nocella

Edward L. Shapiro

Richard Johnsen

Rosalind Brewer

Laysha Ward

Edward M. Philip

Barney Harford

Walter Isaacson

Matthew Friend

Michelle Freyre

Carlos Almendros

Brian Noyes

Michele J. Hooper

James M. Whitehurst

The Engineering and Development Team at United Airlines is responsible for designing, developing, and maintaining the technology and software solutions that support the company’s operations. This includes enhancing cybersecurity measures, ensuring quality assurance for applications, and optimizing cloud-based services. The team collaborates on digital innovations to improve operational efficiency and customer experience across the airline's extensive flight network.

Engineering and Development Team

The Digital Marketing and Strategy Team at United Airlines is responsible for driving innovative digital initiatives aimed at enhancing customer engagement and loyalty. This team leverages data-driven insights and cutting-edge technology to optimize online advertising, social media strategies, and mobile applications, ultimately enhancing the customer experience and promoting United's brand. They collaborate across various functions to ensure a cohesive approach to marketing and customer relationship management, focusing on maximizing the effectiveness of digital channels and co-brand partnerships.

Digital Marketing and Strategy Team

The Cybersecurity Team at United Airlines is responsible for protecting the company’s digital infrastructure and sensitive data across its extensive flight operations. This team actively monitors and responds to cyber threats, implements security measures, and ensures compliance with regulatory standards. Through ongoing analysis and strategic initiatives, they work to safeguard customer information and maintain the integrity of United's technology systems, ultimately supporting safe and secure travel for passengers worldwide.

Cybersecurity Team

The Product Management and User Experience Team at United Airlines is responsible for enhancing customer interactions across all digital touchpoints, including mobile apps and websites. They conduct user research, design intuitive interfaces, and develop innovative features to improve overall passenger experience, ensuring the company's services are user-friendly and aligned with customer needs. This team collaborates closely with various stakeholders to drive product strategy, deliver high-quality user experiences, and optimize operations within the airline's digital ecosystem.

Product Management and User Experience Team

The Leadership Team at United Airlines is responsible for setting the strategic direction of the company, overseeing operations across various sectors including commercial, finance, customer experience, and airport services. They work collaboratively to enhance operational efficiency, improve customer satisfaction, and ensure compliance with regulatory standards, all while driving growth and innovation within the airline industry.

Leadership Team

The Customer Service and Support Team at United Airlines is dedicated to enhancing the travel experience for passengers by providing timely assistance and resolving issues related to reservations, ticketing, and flight services. They ensure customer satisfaction through effective communication and support, whether at the airport or through other service channels, while also training new staff and implementing best practices to uphold service excellence across the globe.

Customer Service and Support Team

United Airlines

Org chart

Board & advisors

Teams