Rodolfo Rosa is an experienced technical leader in the field of IT and customer engagement solutions, currently serving as Líder Técnico de Implantação at Coddera since November 2023. With a solid background as an Omnichannel Consultant at both Miratech and Genesys, Rodolfo has a strong track record in project management, system implementation, and support for Genesys solutions. Previous roles include IT Engineer at Mercedes-Benz Customer Assistance Center and various positions at Information Systems Internacional, where extensive expertise in architecture, design, and training development for customer support teams was demonstrated. Rodolfo began the career as a Trainee at DATAPREV, progressing through roles focused on system analysis and IT support, supported by a degree in Data Processing from FATEC.
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