Zoi Katsiada is an accomplished professional in the banking and customer service sectors, with experience spanning various roles since 2014. Zoi began a career providing telecommunications support and transitioned into key positions such as Customer Service Agent and Cash Manager, honing skills in customer interaction and transaction management. Zoi's expertise further developed in business and IT analysis, contributing significantly as a Business Analyst at Alpha Bank and later as a Senior Business Analyst at Code.Hub, focusing on digital transformation and enhancing banking solutions. Zoi holds a Bachelor's degree in Statistics and Insurance from the University of Piraeus and a Master of Philosophy in Economics from the National & Kapodistrian University of Athens. Current involvement includes responsibilities as an IT Business Analyst at Netcompany-Intrasoft, bridging gaps in customer implementation processes within banking applications.
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