Carlos Eduardo Osaida leads a team of 30 highly qualified professionals, dedicated to ensuring customer satisfaction across a diverse range of 10 products, including OmniChannel and VoiceBot solutions. They currently serve as Head of Information Technology at Myrp, following several years as a Manager at Code7, where they oversaw a 35-person support team and implemented security policies. Carlos has a technical background in software development and holds degrees in Information Technology and a postgraduate degree in Leadership, Innovation, and Management 4.0. Their commitment to continuous improvement is reflected in impressive service level agreements and customer satisfaction rates.
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