Con Kearns

Con Kearns is an accomplished Service Delivery Leader with over 25 years of expertise in IT Service Management (ITSM), Global Support Operations, and Customer Relationship Management (CRM). Currently serving as a Client Services Manager at Codec Ireland, Con manages service delivery processes and develops customer relationships. Previous roles include Senior Technical Support Manager at VMware and Service Delivery Manager at Abtran, where Con successfully led operations through significant transitions and consistently drove continuous improvement. Con's educational background includes a Master's degree in TEFL from the University of Limerick and ongoing studies in Leadership and Development at the International Coaching Training Institute.