Gaia Violetta Zatti

Gaia Violetta Zatti is a seasoned professional with extensive experience in the luxury customer service sector. Currently serving as the Digital Client Service Team Leader at Prada Group since October 2021, Gaia oversees a team of 20-25 client service agents, ensuring exceptional service across various channels in the EMEA region. Prior to this role, Gaia worked at TFOUR HEROES S.R.L. from January 2018 to December 2021, advancing from Senior Customer Consultant to Brand Manager, where responsibilities included managing multiple brands, optimizing workload, and facilitating training. Additional experience includes roles in sales and customer management within the hospitality industry, alongside a strong academic background in hospitality systems and tourism from institutions including the University of Rome Tor Vergata. Fluent in English, Italian, and Spanish, Gaia combines language skills with a deep understanding of luxury brand service.