Susana Ramos

Susana Ramos has a diverse work experience spanning several industries. Susana started their career in 2005 as a Language Instructor at Nova Group Japan. From 2006 to 2008, they worked as a Program/Media Coordinator at Spirit Health Group, where they served as a liaison between the company, writers, and publishers for the company's print publication.

In 2008, Susana joined Denihan Hospitality Group as a Marketing + Public Relations Manager. In this role, they maximized revenue growth for a multi-market boutique hotel collection through integrated, customer-centric campaigns, leading to a significant increase in revenue and media impressions. Susana collaborated with various teams to optimize hotel visibility, repositioned assets, and utilized CRM segmentation to develop targeted campaigns.

From 2014 to 2018, Susana worked at FirstService Residential, first as a Sales Enablement Manager and later as the Director of Lead Management. In their latter role, they designed and implemented effective national lead generation and nurturing strategies, advising a team of marketing campaign managers covering 24 markets in the U.S.

In 2018, Susana joined Performance Hospitality as the Manager of CRM + Email Marketing, where they focused on CRM and email marketing initiatives. Later that year, they transitioned to 71lbs - Your Shipping Advocate! as the Director of Marketing, responsible for overseeing marketing efforts.

Most recently, in 2019, Susana joined Coffee + Dunn, initially as a Senior Solution Consultant and later promoted to the role of Director of Marketing Services in October 2021.

Susana Ramos obtained their Bachelor of Arts degree in Writing/Communication from Florida State University in 2004. Additionally, they have a certification in Microsoft Dynamics 365 for Marketing from Microsoft, though the month of obtaining this certification is not provided.