Marc Laurent

Marc Laurent has a diverse range of work experience spanning over several companies. Marc started their career as a Sales Representative for Ets. NELIS in 1988. From 1992 to 1995, they worked as an Accounting Officer for the Municipality of Waterloo. Marc then became the Head of "Corporate Affairs," Chief of Staff, and Director of Economy and Trade for La Province du Brabant wallon from 1995 to 2000. After that, they joined AG INSURANCE and held various roles such as Marketing Project Manager, Head of Internal Communication, and Head of Medical Administration. In 2010, they joined BNP Paribas Fortis as a Communication Manager Special Projects in Retail Banking and later became a Project Manager Officer (PMO) Corporate Banking. Most recently, they worked as the Head of Commercial Customer Support - Contact Center for Cofidis Belgique, where they led multiple teams and contributed to customer centricity and continuous process improvement.

Marc Laurent's education history includes the following:

From 1989 to 1994, Marc pursued a Master's degree in Ingénieur Commercial, specializing in Commerce & Sciences Economiques.

In 2017, Marc attended the MEDALLIA Institute in the United States and obtained a certification as a Customer Experience Professional, with a focus on Customer Experience Management (CEM).

Between 1977 and 1983, Marc attended Athénée Adolphe Max, although no specific degree or field of study is mentioned for that period.

In 2018, Marc completed the ADKAR Methodology: Prosci's Change Management Certification Program, offered by Prosci.

In 2022, Marc participated in the MASTERCLASS EN MANAGEMENT program at the Institute For Business Development.

Additionally, Marc has obtained other certifications, such as the ADKAR Methodology: Prosci's Change Management Certification Program from Prosci, obtained in June 2018. Furthermore, Marc has also obtained the Customer Experience Professional: NPS Methodology certification from Medallia, Inc, achieved in November 2017.