Ouassini Bouziani

Ouassini Bouziani has extensive experience in customer relationship management and operational activities, currently serving as Director of Customer Relations at Cofidis Belgium since February 2014. Responsibilities include analyzing performance, optimizing productivity, and managing multichannel flows. Bouziani also oversees budget projections and outsourced activities while collaborating with various departments to enhance customer experience through an omnichannel relational strategy. Prior to Cofidis, Bouziani held multiple roles at Proximus from November 1999 to January 2014, including Sales Team Manager and Customer Service Representative. Early career experience includes coordination in the tourism and leisure sector at Vacanciel. Ouassini Bouziani holds a bachelor's degree in Social Tourism from ISFEC, a member of Haute École Louvain en Hainaut.