Melissa Kelley

Melissa Kelley has extensive experience in various roles primarily focused on customer relationship management, technical writing, and archival practices. Currently serving as a Customer Relationship Management Specialist and Technical Writer at Cognetic Technologies since June 2020, Melissa has also contributed as a Help Desk Technician. Prior experience includes managing SharePoint databases at ICP Systems, LLC, where responsibilities encompassed integration, technical writing, customer service, and training. Melissa served in the United States Army Reserve from April 2012 to March 2020 as a Military Historian and Signal Support Systems Specialist, where duties included collecting historical data and providing IT support. Previous roles as an Archivist at SAIC and the Dixon Pentecostal Research Center, along with a Graduate Assistant position at Middle Tennessee State University, further demonstrate expertise in archival management and historical research. Melissa holds a Master of Arts in Public/Applied History from Middle Tennessee State University and a Bachelor of Arts in History from Lee University.