Bogdan Udrea

Bogdan Udrea is an experienced Service Manager at Cognizant Netcentric since June 2017, responsible for client escalations, operations and support, and ensuring adherence to SLAs and KPIs while fostering a positive team environment. Prior to this role, Bogdan held positions including 2nd Level Application Support Lead and Senior 2nd Level Support Engineer, contributing to the establishment of a robust Support Community in Bucharest. From September 2014 to June 2017, Bogdan worked at Ericsson as a 2nd Level Industry & Society Automotive Engineer, focusing on maintaining production environments in AWS and incident management. Earlier experiences include roles as an Industry & Society Operations Engineer and Network Engineer, along with an internship at Electronic Solutions as a Junior Programmer. Bogdan holds a Master's Degree in Intelligent Transportation Systems and a Bachelor's Degree in Telematics, Electronics and Communications Engineering from the University POLITEHNICA of Bucharest.