Anilkumar Sharma

Anilkumar Sharma is an experienced Information Technology Specialist currently employed at Cognizant since November 2023. Previously, Anilkumar worked at Tech Mahindra as a Problem Management Specialist from February 2022 to October 2023, where responsibilities included managing critical P0 and P1 issues and ensuring root cause analysis was documented. Prior experience includes a role as an Incident Manager at Infosys from September 2006 to February 2022, with a focus on incident and problem analysis, and serving as a Senior Process Specialist in the telecom domain, handling daily processes and order processing while meeting service level agreements. Anilkumar's career began as a Customer Service Specialist at IBM Daksh from December 2005 to September 2006, addressing customer queries through inbound calls. Anilkumar holds a Bachelor of Commerce degree from Venutai Chavan College and a High School Certificate from SIES High School.