Nathan Johnson is a seasoned people leader with expertise in retail and contact center operations. Currently serving as Director at Cognizant since 2017, Nathan excels in strategic team building and customer service excellence, leveraging AI to transform industry practices. Their previous roles at Cognizant included positions such as BPO Service Delivery Manager and Deputy General Manager, highlighting a strong commitment to thought leadership in BPO service delivery. Prior to Cognizant, Nathan honed their skills at Jack in the Box, where they held various roles from Restaurant Systems Specialist to RTS Call Center Supervisor.
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