Forbes Rossbacher

Senior Executive Escalations Specialist at Coinbase

Forbes Rossbacher is a skilled professional with extensive experience in customer engagement and support, currently serving as a Conversation Designer and Executive Escalations Specialist at Coinbase since November 2021. Previously, Forbes held roles at Lyft as a Partner Engagement Specialist, enhancing communication between teams and improving customer satisfaction. At Redbubble, Forbes was pivotal in managing social media support operations and training support agents, significantly increasing productivity and service quality. Forbes began the academic journey at the University of California, Santa Cruz, earning a Bachelor of Arts in Psychology.

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Coinbase

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Founded in 2012, Coinbase is a digital currency wallet and easy-to-use platform that enables people to purchase and sell cryptocurrency and access the broader crytoeconomy. Coinbase supports hundreds of cryptocurrencies, including bitcoin, ethereum, litecoin, and dogecoin. Coinbase’s mission is to increase economic freedom in the world. They aim to build a more fair, accessible, efficient, and transparent financial system enabled by crypto. Today, Coinbase serves approximately 103 million verified users, 14,500 institutions, and 245,000 ecosystem partners in over 100 countries as they work towards their mission of bringing equality of opportunity to the world by building an open financial system. Coinbase is guided by two principles: first, be the most trusted company in their domain. Second, create user-focused products that are easier and more intuitive to use. In addition to cryptocurrency, Coinbase also supports an NFT (non-fungible tokens) marketplace.