McKenna M.

McKenna M. is a seasoned program manager with extensive experience in customer experience and operations. Currently serving as a Program Manager for Customer Self-Service & Automation at Coinbase since April 2022, McKenna has previously held managerial roles at Burrow, quip., and Away, focusing on optimizing customer journeys and internal processes while collaborating cross-functionally with various teams. McKenna's expertise includes data analysis, operational updates, and implementing new initiatives to enhance customer experiences. Educational qualifications include a degree from Pace University's Lubin School of Business and a course from General Assembly.