Pasang Lama

Pasang Lama currently serves as the CX-Capacity Planning Lead at Coinbase since March 2022, specializing in workforce management. Previously, Pasang Lama spent over two decades at Wipro, advancing through various roles including Senior Manager of Workforce Management, where responsibilities included leading the WFM execution hub and managing central staffing functions. Other notable positions included WFM-Manager, WFM-DM, and WFM-AM, with contributions to scheduling, forecasting, and operational performance in customer service. Pasang Lama's career is characterized by a commitment to optimizing workforce strategies, enhancing service delivery, and collaborating closely with internal and external clients to ensure operational efficiency.