Sally Kim is an accomplished operations and customer support professional with extensive experience in the tech industry. Currently serving as Operations Manager at Coinbase since 2019, Sally oversees global support operations for key products and leads a remote department of managers and customer support analysts. Prior to Coinbase, Sally was Technical Support Manager at DocuSign, where a team was built to serve French and German markets, and Customer Experience Manager at Circles.Life, managing cross-site teams. Earlier roles include CS Team Manager at Amazon Web Services, overseeing enterprise customer support, and a Market Analysis Internship at Siemens, where significant improvements in customer engagement were achieved. Sally holds a Master's degree in Computer Science and Technology from Aachen University of Applied Sciences and a Bachelor's degree in Economics from Peking University.
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