Steven has extensive experience in customer success and technical support across various companies, including Coinbase, SAP, and Tableau Software. At Coinbase since August 2021, Steven has served as a Customer Success Team Agent and handled Identity & Policy Operations. Prior to that, Steven worked at SAP for nearly four years focusing on cloud implementation support and incident analysis. Other notable roles include data analytics support at Tableau Software, on-site implementation specialist for Google at Cognizant, and various sales and account management positions. Steven's proficiency spans incident troubleshooting, technical solution development, and working closely with development and sales teams to enhance product functionality.
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