Registration & Event Systems Manager

The Opportunity

About the Role & Consensus

We’re looking for a Registration & Event Systems Manager to join our Events Operations team. In this role you will serve as the administrator for our event management system and partner with various internal & external teams to define new & enhance existing features that will improve system functionality while maintaining data integrity and accuracy to support strategic & operational decisions for all CoinDesk Events. 

This role will be required to work onsite from our NYC office based near Union Square. Required days per week is at the discretion of the hiring manager and may shift to more/less based on business needs.

What You’ll Do

• Serve as the administrator for the Event Management System (EMS)
• Lead the Registration, and support the Sponsorship, Marketing, and Programming Teams with data entry and quality control of event specific information in the EMS
• Act as day-to-day liaison between stakeholders and internal/external product, design and development teams
• Sustain extensive feature backlog in order to prioritize and launch new, development solutions
• Collaborate with other product, design, and senior leaders to scope new features and enhance our products’ capabilities
• Understand internal departments’ system needs and prioritize their requests to enhance their workflows
• Provide engineering teams with clear instructions and communication throughout development process
• Oversee Registration through the EMS for all past, current and future events
• Troubleshoot customer issues and use those experiences to enhance the system to avoid further pain points
• Use complex reporting to analyze customer and attendee behavior to allow business leaders to make data-driven decisions
• Work closely with the marketing and finance teams to support compiling and distributing various internal reports.
• Respond to event attendee questions and inquiries sent to the registration and general events inboxes and escalate issues to appropriate internal parties and execute resolutions in a timely manner. 
• Manage all internal individual registration requests and needs for assigned departments (Partner, Speaker, Press, Staff, VIP/Special Guests, Investor Passes etc).  Initiate and manage internal department communications when necessary.
• Maintain and clean up individual event registration lists. Monitor for incongruent registrations, incomplete registrations, accurate discount applications and promotions.
• Conduct routine audits of registration orders - enforce all registration deadlines and internal credential & ticket allocation quantities including invoice tracking and reconciliation (pre and post event)
• Compile data and fill orders in the Registration System to ensure concise and easy reports (properly document all transactions)
• Plan and oversee the setup of the Internal Registration offices onsite at Event locations
• Compile all post event reports, including financial and attendance
• Other Event related support
• Support administrative onboarding and data executions with third party event vendors: i.e. event networking app, online translation services, online video broadcast, onboarding/housing seasonal and/ or temporary staff
• Help coordinate the various year-round virtual events, such as the Sponsored Webinar Series:
• Setting up event environment per event, including QC and applicable testing
• Tracking and application of all event materials
• Assure partner deliverables are executed at applicable event(s)

What You Have:

• 5+ years of experience administering internal tools used to support large scale conferences & events
• Box office ticketing background us eof box office software proficient in google WS + MS 365
• Previous experience with analyzing registration & event data to generate reports for business leaders to enhance data-driven decisions. 
• Ability to communicate effectively with technical and non-technical teams across multiple different timezones and regions
• Best-in-class client service skills to ensure all customer inquiries are resolved in a timely manner, escalating as needed. 

CoinDesk Inc and CoinDesk Indices Inc. are committed to offering competitive compensation and benefits. The anticipated base salary for this position is $85,000 - $100,000 + discretionary annual target bonus + benefits. Offered salary may vary based on geographic location, including city and state, and will be reflective of job-related knowledge, skills and commensurate experience.