Michael F. is a seasoned professional with extensive experience in customer success management across multiple industries. Currently serving as a Strategic Customer Success Manager at CoLab Software, Michael has previously held pivotal roles at Sprout Social, Inc. and Pendo.io, specializing in managing renewals and retention for significant territories. With a strong foundation in customer relationship management, Michael has led teams and improved engagement channels, resulting in increased contract conversion rates. Michael's background also includes leadership in fundraising and volunteer management with the Boy Scouts of America, as well as teaching experience in South Korea. Michael holds a Bachelor’s degree in Psychology and Pharmacology from the University of Missouri-Columbia and a Master of Public Administration with a focus on Entrepreneurship from the University of Missouri-Kansas City.
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