Ben Wilson is a seasoned professional with 20 years of experience in retail, currently serving as the Head of eCommerce Commercial, Operations & Corporate at Coles Liquor since 2023. They have driven significant revenue growth, notably leading over seven-fold increases in Coles Liquor eCommerce revenue through strategic partnerships and innovative operational initiatives. Previously, Ben held various leadership roles at Coles Group, including launching the award-winning Serve Up program, which enhanced customer satisfaction by 25%. Their extensive background in operational and commercial management is underpinned by a commitment to optimizing customer experience and driving sales growth.
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