Allison Sarmiento Mayorga

Allison Sarmiento Mayorga is an accomplished professional with extensive experience in customer service management. Currently serving as Directora de Servicio al Cliente at Colfondos S.A. since April 2018, Allison is responsible for the Consumer Financial Service System and managing customer queries. In addition to this role, Allison has been a Coach Ejecutiva at Coaching&Formación since July 2018. Previously, Allison held the position of Directora de Servicio al Cliente at Grupo ASD Union Temporal Fosyga 2014, where responsibilities included designing and implementing customer service strategies. Experience also includes serving as Jefe de Servicio al Cliente at DIRECTV and Interbolsa, as well as Directora de Servicio al Cliente at Old Mutual plc, emphasizing accountability for service execution and development. Academically, Allison holds a Master of CX in customer service from VIU - Universidad Internacional de Valencia and has completed postgraduate studies in Organizational Development and Change Management from Universidad Externado de Colombia, alongside a degree in Industrial Engineering from Universidad Catolica de Colombia.