Fernando Costa

Fernando Costa has a diverse work experience spanning various roles in the technical support and information security fields. Fernando is currently working as a Technical Support Engineer at Collab since July 2022. Prior to that, they held the same role at ADENTIS Portugal from March 2021 to July 2022.

In 2016, Fernando worked as a Technical Support Manager at Instant Solutions, where they managed a team of 8 analysts supporting up to 400 customers. Fernando also served as a Technical Support Coordinator at the same company from October 2016 to February 2018. During this time, they gained expertise in Zabbix, Grafana, Google Suite, AWS, CentOS Linux, MySQL, Docker, Bacula, and OTRS.

In 2016, Fernando worked as an Information Security Analyst at ISH Tecnologia, focusing on endpoint protection using Symantec products for the Rio 2016 Olympics Project.

Prior to that, they founded FM Works, a creative design company providing mobile app development, website design, and digital marketing services. Fernando successfully created more than 100 websites for companies in Brazil during their tenure from June 2013 to May 2016.

In 2015, Fernando worked as a Sr Solution Specialist at Veritas Technologies LLC, where they provided Netbackup consulting at Light Energia SA and led a Netbackup version migration project.

From 2010 to 2014, Fernando served as a Supervisor for the Operations and Production Team at FGV Brazil. Fernando was responsible for N3 support, monitoring, backup and restore services, incident and problem management, and project management across three Brazilian states.

Earlier in their career, Fernando worked as a Support Analyst at Allen Informática and Automatos, specializing in Linux and Unix support. Fernando was responsible for maintaining and supporting assets on these platforms, including managing updates and inventory.

Fernando began their career as a Technician at Itautec in 2005.

Throughout their career, Fernando has gained expertise in various skills and technologies including Netbackup, Windows Server, Unix, Linux, VMware, Oracle, SQL Server, Red Hat Linux, IBM DB2, UNIX AIX, Solaris, and WSUS. Fernando has also achieved notable accomplishments such as improving backup policies and disaster recovery systems, contributing to the improvement of NOC systems and processes, and creating processes from scratch during insourcing of service scope.

Fernando Costa's education history includes a two-year tech degree in Financial Management from FGV - Fundação Getulio Vargas, which they obtained from 2011 to 2013. Prior to that, they attended Escola Técnica Rezende Rammel from 1997 to 2000, where they earned a degree in Electronics Technician.

In addition to their formal education, Fernando has obtained several certifications. Fernando is an ISO 9001 Quality Management Systems Associate from SkillFront, a Certified Associate in Scrum Fundamentals™ (CASF™) also from SkillFront, and holds an EF SET Certificate English Test from EF Standard English Test (EF SET). Further certifications include ISO/IEC 27001 Information Security Internal Auditor™ from SkillFront.

Fernando has completed various courses and obtained certifications from different institutions. These include "Getting Started With NGINX" from Cloud Academy, Inc., "ITIL V2 Foundation" from EXIN, "Microsoft Certified: Azure Fundamentals" from Microsoft, and "Symantec Certified Specialist Netbackup" from Symantec. However, specific information regarding the completion month and year for these certifications is not available.