Tom Gallagher

We are a program of UW Medicine that assembles Communication and Resolution Program (CRP) thought leaders, researchers, practitioners, and patient and family organizations to innovate and move the CRP field forward. Our goal is to promote effective CRPs so the response to unintended patient harm meets the needs of patients, families, providers, and healthcare organizations. When unintended patient harm occurs, it is critical that healthcare organizations have an effective process in place. Communication and Resolution Programs (CRPs) are a principled, comprehensive, and systematic approach for preventing and responding to patient harm to meet the needs of patients, providers, and healthcare organizations. CRPs are a best practice that help patients and families understand what happened, improve patient safety, preserve the patient-provider relationship, and disseminate lessons learned.