Arlene McCarville

Arlene McCarville is an experienced operations specialist at College Loan Corporation since June 2014, specializing in scholarship management and quality review support for customer service operations. Responsibilities include data analysis of chat trends, UX research for competitive reviews, and collaboration with the Edvisors team on chat scripting. Prior roles include customer service representative at College Loan Corporation, where engagement with diverse customers was key, and research analyst at U.S. Bank, focusing on collateral file accuracy and reporting. Earlier experience as an administrative assistant at Multicom, Inc. involved front desk duties and client account management.