Leonita Bytyqi

Leonita Bytyqi is an experienced IT professional currently serving as the Manager of IT Customer Service at the College of the Holy Cross, overseeing a technical support team focused on troubleshooting and resolving various hardware and software issues. Prior to this role, Leonita held positions as Corporate Support Manager and IT Technician at Recovery Centers of America, where responsibilities included managing help desk technicians and providing exemplary customer service. Experience also includes positions as an Information Technology Help Desk Technician at Anna Maria College and the MAIN POSTAL AND COMMUNICATING OFFICE OF KOSOVO, along with a role as an Android Developer at Pristina Developers. Educational background includes a Bachelor's degree in Computer Science from UBT - University for Business and Technology.