Madeleine Hern is an experienced professional with a diverse background in tour management and business development. Currently serving as a Tour Manager at Collette since April 2018, Madeleine focuses on enhancing guests' cultural and historical experiences. Additionally, Madeleine has been a freelance Tour Guide with Backroads Touring since March 2017, specializing in tours across the UK, Scandinavia, Germany, and Italy. Prior experience includes roles as EMEA Channel Director at Ixia and Channel Account Manager at Fluke Networks, where responsibilities encompassed channel development and sales management in Europe. Madeleine has also held positions aimed at enhancing customer experience and managing business development in various organizations, showcasing a strong track record in exceeding sales targets and driving customer retention. Academic qualifications include attendance at Stockholm University from 1977 to 1980 and Adolf Fredriks from 1970 to 1976.
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