Cass Sapir is an accomplished professional with extensive experience in customer success, support strategy, and AI-driven solutions. Currently serving as the General Manager of Card Dealer Pro at CollX, Cass previously held significant roles at EVPassport and Suefel, leading AI initiatives and customizing customer support platforms. Cass's tenure at Genesys saw remarkable achievements, including transforming the support experience and significantly increasing annual recurring revenue. With earlier entrepreneurial ventures such as founding Thumbs Up and managing projects at Relive.xyz, as well as a background in documentary production with PBS's NOVA, Cass combines technical expertise and creative vision, underpinned by a Bachelor of Arts in Biology from Brown University.
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