Joanna Nazim

Joanna Nazim is an accomplished IT professional with extensive experience in IT release management, change management, and service desk operations. Currently serving as an IT Release Specialist at Coloplast since March 2024, Joanna previously worked at Salling Group from May 2018 to February 2024 as a Team Leader for the ServiceDesk and Change Management, where responsibilities included managing a 24/7/365 ServiceDesk team, supporting operational processes, and driving process improvements. Joanna's achievements encompass successfully transitioning Change Management to a ServiceNow solution, improving operational agility, and implementing a three-level support model for Coupa. Education includes a Bachelor's and Engineer's degree in Teleinformatics from the West Pomeranian University of Technology and studies at Uniwersytet Szczeciński.