Markus Bäckström

Markus Bäckström is a results-oriented IT Manager currently serving as the Senior Service Delivery Manager at Columbus, where they drive growth and satisfaction within the Dynamics 365 customer base. Previously, Markus held various leadership roles, including Competence Unit Manager at Nexer Group and Senior Project Manager at Capgemini, managing teams across multiple countries and focusing on service delivery and operational excellence. With a strong background in logistics and service management from their tenure at Ericsson and Interxion, Markus demonstrated expertise in leading global teams and enhancing customer experience through process improvement and relationship management. They have also cultivated skills in customer operations and support, making significant contributions to each organization they have been part of.