Location Services

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Columbus Metropolitan Library

Columbus Metropolitan Library's headquarters in Columbus, OH, United States

Donna Zuiderweg

Anthony Wilson

Lauren Hagan

Carla Williams - Scott

Basa Sunda

Stewart A. Smith

Brooke Thomas

Randi Quinn

Mikalene Guiser

Matthew Craft

Burton Bardus

This department focuses on managing customer interactions and ensuring a high level of satisfaction through support and services.

Customer Service

The Customer Service and Engagement team at Columbus Metropolitan Library is dedicated to enhancing community interactions and fostering a positive experience for patrons across its 23 locations. This team focuses on youth engagement, event management, and effective customer service delivery, ensuring that all visitors have access to resources and programs that meet their needs. They also prioritize the development and retention of talent within the library system to maintain a high standard of service and community connection.

Customer Service and Engagement

The Information Technology team at Columbus Metropolitan Library is responsible for managing and optimizing the library's technological resources across its 23 locations. They ensure the security and efficiency of IT systems, support user needs through desktop and information services, and collaborate on technology projects to enhance library services and accessibility in Franklin County.

Information Technology

This department manages and supports the organization's information systems and services to ensure efficient data handling and accessibility.

Information Services

This department manages the acquisition, organization, and accessibility of library resources for users.

Library Services

The Human Resources and Administration team at Columbus Metropolitan Library is dedicated to fostering a diverse and inclusive workplace while managing employee relations, benefits, and payroll. This team ensures that all staff members receive the support and resources they need to provide excellent service across the library's 23 locations, facilitating professional development and optimizing organizational effectiveness.

Columbus Metropolitan Library

Org chart

Teams

Customer Service

Customer Service and Engagement

Information Technology

Information Services

Library Services

Human Resources and Administration

Offices

Columbus Metropolitan Library

Org chart

Teams

Customer Service

Customer Service and Engagement

Information Technology

Information Services

Library Services

Human Resources and Administration

Offices

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