Derrick Brown

Derrick Brown currently serves as a Specialist in Customer Fallout Support at Comcast, where responsibilities include enhancing customer care through strategic operations and process improvements. Prior experience at SoundExchange encompasses roles such as Registration & Data Operations Specialist, Senior Support Analyst, and Support Analyst, focusing on data accuracy, workflow optimization, and cross-functional collaboration. Derrick's earlier positions include Project Operations Coordinator at JLL, Office Manager at Jacob's Eye Marketing Agency, Event Staff at I.M.P., and internships in marketing and communications at Smithsonian Folkways Recordings and DCP, Inc. With a foundational education in Music Industry from SUNY Oneonta and Herkimer County Community College, Derrick combines operational expertise with a creative background.