Jose Garay

Jose Garay is an experienced supervisor currently working at Comcast Cable since September 2015, where responsibilities include mentoring agents to address customer issues and monitoring performance metrics to enhance their development. Prior experience includes serving as a Senior Team Lead at Sykes Enterprises, Inc., where Jose played a key role in launching the ATT Billing and Account Line of Business and training new supervisors. Additionally, roles at Sykes include Adherence/Tech Lead and At Home Team Lead, overseeing agent attendance and performance. Earlier experience was gained at Teleperformance, USA, as an Assistant Center Manager, and at Towneplace Suites as a Front Desk Agent. Jose holds an Associate degree in Sciences with a focus on Mechanical Engineering from Broward College.