Mark Sheridan, MSM, is a Customer Experience Specialist with extensive experience in the telecommunications and information technology industries. They have held various roles including Project Technical Lead at Citi, Systems Administrator at W. L. Gore & Associates, and Financial Services Representative at MetLife. Mark's education includes a Bachelor of Science in Information Technology from Goldey-Beacom College and a Master of Science in Management with a focus on Organizational Leadership from Wilmington University. They possess strong technical skills in systems support and customer service, as well as a commitment to organizational excellence.
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