Ivana Nincevic

Ivana Nincevic currently serves as a Client Care Coordinator at Comfort Keepers Ireland since May 2025, following a role as Customer Success Team Manager at Remitly from April 2022 to November 2023, where responsibilities included overseeing a team of Customer Protection Associates and enhancing customer satisfaction through coaching and development. Prior experience includes a position as a Technical and Customer Support Specialist at TELUS International, focusing on troubleshooting and problem resolution, and as an Office Administrator at A.M.I.S. Group, effectively managing inquiries and facilitating solutions for customer needs. Ivana began a career with HT Telecom as a Sales Team Leader, advancing rapidly within the company while generating productivity reports to drive improvements. Educational background includes a High School Diploma in Traffic, Customs, and Transportation Clerk/Technician from Technical Traffic School.