Hauke Rahm

Hauke Rahm has a diverse work experience in the technology and customer success industry. Hauke started their career as a Systems Engineer, where they gained experience in Linux server administration, customer support, and sales. Hauke then moved on to o-byte.com GmbH & Co. KG, where they worked as an Account Manager and Senior Developer, focusing on customer projects and software development. Hauke was later promoted to Team Lead for software development, taking on additional responsibilities such as code review and project management.

Rahm then joined MYCOM AG as an IT and Customer Care Consultant, working closely with sales, service teams, and developers to deliver desired results for customers. After that, they became self-employed and worked as an IT Consultant, utilizing their software development and project management skills to provide insights on development processes and communication strategies for businesses.

Currently, Rahm is with commercetools, initially starting as a Customer Success Manager and then progressing to the roles of Head of Customer Success and Vice President of Customer Success. In these positions, they focus on aligning business plans and technology to ensure customers successfully utilize commercetools' advanced e-commerce solution.

Overall, Rahm's work experience demonstrates their expertise in customer success, software development, project management, and IT consultancy.

Hauke Rahm completed their education at IHK Nord Westfalen, where they obtained a degree in Informatik as a Fachinformatiker für Anwendungsentwicklung. Hauke also received additional certifications, including one in Prüfung nach Ausbilder-Eignungsverordnung from IHK Berlin in 2015 and another as a STARFACE Excellence VoIP Engineer from STARFACE GmbH in 2013.