Nathan Smith

Nathan Smith is an experienced compliance and customer experience leader with a career at Commonwealth Bank spanning from October 2008 to the present, where current responsibilities include serving as General Manager of Compliance Risk Management, overseeing the development of compliance frameworks and tools. Previous roles at Commonwealth Bank include positions such as Head of Compliance Advisory, Head of Compliance, and various leadership roles in customer experience. Nathan has successfully led teams through significant initiatives such as the partnership with Klarna and the establishment of compliance processes during the Covid-19 pandemic. Additionally, Nathan served as a Director at Business Blue Mountains, supporting local businesses, and as a Senior Investigations Officer at the Energy & Water Ombudsman NSW, overseeing investigations and ensuring fair outcomes. Educational qualifications include a Bachelor of Law/Commerce from Western Sydney University and a Diploma of Life Insurance from The Australian and New Zealand Institute of Insurance and Finance.