La'Tanya B.

La'Tanya B. has a diverse work experience spanning multiple industries. La'Tanya began their career at UScellular Business as a Customer Service Coach in 2003. From there, they moved on to Chase Card Services and served as a CCB Customer Service Team Manager from 2005 to 2009, where they focused on staff management and achieving operational goals. La'Tanya then took on a role as a CCB Sr. Collection Team Manager at Chase from 2009 to 2012. In this position, they oversaw collection teams and managed delinquent accounts. La'Tanya then joined Chase Card Service as a Fraud Prevention Manager from 2012 to 2014, where they implemented strategies to reduce losses and improve account delinquency. In 2014, they transitioned to a role as a Sr. Remittance Processing Team Manager, overseeing processing procedures and ensuring compliance at Chase. La'Tanya then moved on to ComEd in 2015 and held roles as a Care Center Supervisor and a Sr. Business Supervisor until 2020. In their most recent role as a CIS-CMO Sr. Experience Lead at ComEd, La'Tanya demonstrated strong leadership and industry-specific knowledge in implementing CIS solutions for electric or gas utilities.

La'Tanya B. obtained a Bachelor of Arts degree in Interior Design from Norfolk State University.