Timothy McDonough

Timothy McDonough is an experienced technology services manager with a strong background in Help Desk operations and support. Currently serving as the Manager of Technology Services at Commonwealth Financial Network since September 2016, Timothy oversees a Help Desk team of 11 employees at the Waltham, MA office, along with 6 remote employees in San Diego, CA. Prior roles at Commonwealth include HelpDesk Team Lead and HelpDesk Senior Shield Specialist, where responsibilities included managing day-to-day operations, collaborating with the Information Security team, and implementing security programs at customer locations. Earlier experience includes positions at Generations Incorporated, Community Mediation Center, and Bridgewater State College, encompassing hardware and software troubleshooting, program development, and technology training.