Lauren Hayes

Lauren Hayes is a seasoned IT professional with extensive experience in various technical roles within the Commonwealth of Pennsylvania since 2002. Currently serving as a Network Specialist in the Pennsylvania Office of Administration Helpdesk, Lauren specializes in IT service management in accordance with ITIL standards. Career progression includes positions such as Web Admin for the Pennsylvania Department of Environmental Protection, where responsibilities evolved from web design to operations and architecture, and roles in systems analysis and applications development with the Pennsylvania State Police. Academic credentials include a Bachelor of Science in Human Resources from the University of Delaware, a web design certificate, and proficiency in the German language. Prior experience includes consulting within the automotive industry and community support for chronic mental health.