Service and Support Team

The Service and Support Team at Comms-care ensures the seamless delivery of IT solutions by providing comprehensive assistance and expertise. The Field Service Manager oversees on-site support and maintenance, ensuring timely resolution of technical issues. The Service Desk Analyst serves as the first line of support, addressing and triaging client inquiries and incidents efficiently. The Service Assurance Manager ensures compliance with service level agreements (SLAs) and continuous improvement of service quality to meet and exceed partner expectations. Together, they work collaboratively to empower growth and add value to customer relationships.