Communication Business Avenue, Global
Mark Smith is an accomplished founder and executive with extensive experience in digital marketing, project management, and customer success across various industries. Currently serving as the Founder & CEO of Cozy Digz, LLC since June 2023, Mark also holds the position of Global Partner Success Manager at Communication Business Avenue, Global since March 2019, and previously served as Senior Vice President of Customer Success and Global CMO. Mark's entrepreneurial spirit is showcased through the founding of nScope Solutions LLC from July 2016 to March 2019. A significant background at Hewlett Packard Enterprise and HP includes roles such as Account Engagement Lead and Project Manager, where Mark successfully led large-scale projects and managed client relationships. Mark's technical expertise began as a Technical Consultant and Technical Field Engineer in the 1990s, complemented by teaching experience as an instructor at Sawyer College of Business. Mark holds a Bachelor’s Degree in Electronic Engineering Technology from DeVry Institute of Technology.
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Communication Business Avenue, Global
Since 2006, Communication Business Avenue (CBA) has been dedicated to transforming contact centers and customer service teams with seamless technology integration and innovative solutions. Our mission is simple: to enhance both Employee Experience (EX) and Customer Experience (CX) with hospitality at the core of everything we do. We partner with industry leaders to deliver cutting-edge omnichannel platforms, AI-driven automation, and tailored communication solutions that empower your team and delight your customers. What sets us apart? • Holistic Integration: We bring together the best technologies to create a unified, efficient, and user-friendly environment. • Global Reach, Local Expertise: With a global presence, we ensure our solutions are culturally and regionally relevant, supporting your unique market needs. • Continuous Innovation: We stay ahead of the curve with ongoing research and development, providing you with future-ready solutions. • Round-the-Clock Support: Our team is here 24/7, ready to assist you in multiple languages, ensuring you always have the support you need. At CBA, we don’t just provide solutions; we build lasting partnerships that drive your business forward. Let’s shape the future of customer interaction together.