Jacqualyn Dunham

Jacqualyn Dunham has a diverse and extensive work experience. Jacqualyn is currently working as the Chief Operating Officer at Community Action of Orleans and Genesee since 2022. Previously, they held the role of AVP-CAM Manager I at M&T Bank from 2021 to 2022.

From 2013 to 2021, Jacqualyn worked at Claims Recovery Financial Services, LLC where they held several roles. Jacqualyn was the Vice President Operations and Client Services from 2017 to 2021, Vice President Government Claims from 2014 to 2021, Director of Client Relations, Government Claims from 2017 to 2021, and Assistant Vice President Government Claims from 2013 to 2014. In these positions, they demonstrated exceptional leadership skills in managing teams, overseeing budgets, and developing effective strategies to improve cost effectiveness and achieve company goals.

Prior to that, Jacqualyn worked at JP Morgan Chase as a Manager III from 2010 to 2013. Here, they successfully led a team of Loss Mitigation Agents and implemented workflow process improvements to ensure high efficiency and customer service. Jacqualyn also served as a Retail Customer Service Call Center Manager from 2009 to 2010, where they directed operational areas and mentored a team of Retail Customer Service Agents.

Jacqualyn's work experience also includes a role as a Retail Customer Service Manager at Washington Mutual Bank from 2004 to 2009. Here, they delivered strategies to ensure high customer satisfaction and compliance with bank policies and procedures.

Overall, Jacqualyn Dunham has a strong track record of leadership and success in various roles, with a focus on operational efficiency, customer service, and strategic planning.

Jacqualyn Dunham attended Albion High School from 1982 to 1986, where they obtained a degree in NYS Regents with a field of study in Mathematics. Jacqualyn then pursued higher education at Nazareth University from 1986 to 1987, focusing on Business Administration with a minor in International Finance. Finally, they attended Genesee Community College from 1987 to 1989, studying Business Administration and Management. In 2021, Jacqualyn Dunham became a Mortgage Action Alliance Member through the Mortgage Bankers Association.