Tom Gardiner

As an IT Business Manager, Tom works as a trusted partner with his clients to assure the best IT solutions are resourced and implemented for the company’s mission. Tom has a strong infrastructure background and experience managing operations across a broad set of IT functions, including data center infrastructure, networks, distributed applications, PCs and mobile devices. Tom works with the C-Suite of managers to plan and provide strategic direction for the Technology Operations team. He is responsible for ensuring the security, availability, and performance of IT services, including end user support, infrastructure technologies, business systems, and applications.

The Community IT ITBM service provides an outsourced IT manager to clients at a reduced cost to hiring and having an IT manager on staff. These managers are a resource dedicated to matching technology solutions to clients’ business needs. To do this well requires an ongoing conversation with the client to continually understand their business needs, and then effective communication with client staff and leadership about the ways specific technology solutions can meet those business needs and how to budget for technology.

The ITBM makes recommendations on IT investments, training programs, maintenance, and licenses. They help the client be forward-looking, and act as a vendor-agnostic, trusted advisor with deep knowledge of the nonprofit IT software and platforms available. Because Community IT works in partnership with clients to manage long-term IT needs, the ITBM relationship with the client makes them a true asset.