Suzanny Lloyd

Suzanny Lloyd serves as a Senior Technical Support Engineer at Commvault since May 2016, where responsibilities include acting as an escalation point for Tier 1 engineers, mentoring colleagues, and conducting case escalations to Engineering Development. Previously, Suzanny held the position of EMEA Technical Support Engineer, providing remote technical support for global customers. Prior experience at Solsis included roles as Systems Analyst and Junior Support Technician, focusing on helpdesk support, case management, and technical troubleshooting. Suzanny’s technical expertise encompasses various Microsoft operating systems, backup software, networking, and remote support tools. An IT apprenticeship at Zenos IT Training provided foundational skills and professional certifications in IT and telecommunications.